At Wave, consulting is at the center of what we do and who we are. From the late ’90s, our advising first ethos has enabled us to craft a tailored solution for each client’s specific needs instead of a generic program. We work hand-in-hand with our clients throughout Chicago, spending assets and time so that we have a complete understanding of their pain points and desires and can craft a tailored approach to strategic digital transformation.

Back Office Modernization

The Back Office is the core of your business. If your processes have a lot of hold-ups, the resulting loss of productivity will spread throughout your entire business. For example, let’s say a company brings on a new customer in minutes but requires several weeks to bring on a new employee or partner. That’s a problem because both your employees' skills and your supplier’s products play a important role in providing exceptional service to the customer. Therefore, if those components are not operating smoothly, your client is ultimately who is disadvantaged. Your Front Office can only be as seamless as your Back Office, and both must be considered during a strategic digital transformation.

 
 
 

Business Intelligence

At Wave, our proficiency includes a complete understanding of your business standards as well as the software that accurately delivers intelligent information. We know what questions to ask and can determine the right information to answer questions such as:
  • What happened?
  • When did it happen?
  • Why did it happen?
  • Who was involved?
  • Will it happen again?
  • What will happen if we change x or y?

 
 
 

Data Migration

Mapping out a plan is the most important portion of a migration. Every migration must have a certain amount of strategic digital transformation of the content moving from the source repository to the destination. Considerations should include mapping metadata, folder structure, search capabilities, and many other elements that will enable users to find appropriate data. It’s imperative that you invest the time to learn about the problems you have and what is needed to move forward.

 
 
 

Intelligent Information Management

It is widely accepted that the modern organization depends on multiple sources to compile data whether it’s a HCM, ERP, ECM, or CRM. Regardless of which tool you’re using, it holds important business information and content that is crucial to the success of your organization. Both organizations and their clients must have information from multiple places to complete assignments, and this adds additional complexity if that data is not easily available. The traditional method was to pull information into a central repository but this method is not sustainable long term as one program can’t manage everything, particularly in some mid-range to large organizations.